IT Support Analyst

Zircon Corporation, a global leader in consumer electronics hardware tools, is looking for someone with strong Information Technology technical support knowledge to join its growing team.

Essential Functions:

  • Installation & configuration of a company’s computer hardware operating systems and applications
  • Maintenance and monitoring of computer networks and systems
  • Logging, responding to, and troubleshooting queries from all Zircon team members
  • Diagnosing and solving hardware or software faults
  • Create, maintain, and update hardware and software inventory
  • Ensure all desktops and laptops have Zircon-standard hostnames
  • Manage cloud backup data, hosts, ensuring hostnames are updated and backed-up
  • Manage cloud Endpoint anti-virus platform, ensuring hostnames are hosts are updated
  • Testing and evaluating new technologies
  • Following instructions, either written or in diagram form, to set up a system or fix a fault
  • Other duties will also be assigned

Minimum Requirements:

  • 2 – 4 years of college-level courses
  • Strong writing and editing skills
  • Strong multi-tasking and prioritization skills
  • Internet/Tech-savvy
  • Proficient in Microsoft Office
  • Proficient in Microsoft Excel
    • Formulas, formatting, pivot tables
  • Ability to work and communicate well with others
  • Ability to take the initiative and own projects
  • Installation & configuration of a company’s computer hardware operating systems and applications
  • Logging the queries of all Zircon team members
  • Analysis of issues through calls, in-person visits, or tickets to discover any underlying issues or trends
  • Diagnosing and solving hardware or software faults
  • Testing and evaluating new technologies
  • Following instructions, either written or in diagram form, to set up a system or fix a fault
  • Excellent problem-solving skills

Desired Skills:

  • Database exposure, Access, Microsoft SQL
  • ERP, JDE, and Gentran exposure
  • Phone system experience, Shoretel, Mitel

Zircon designs, develops, manufactures, and markets high technology electronic tools for the do-it-yourself consumer and professional tradesman. Zircon tools can be found throughout the Americas, Europe, Asia, and Australia. Zircon remains the only company dedicated solely to electronic tools. Working at Zircon means you are working in a tight knit, congenial team where your contribution will make a difference and be noticed.

Other:
Job location: Campbell, CA.
Salary commensurate with experience.
Competitive benefits package.

Please send a resume in PDF file to hr@zircon.com.

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